The national automaker had reactivated its Proton We-Care Prihatin Banjir programme recently.
“Although we initially offered a 20% discount on all the repair works to cars affected by the floods, we have decided to take up this programme more effectively under our corporate social responsibility initiative after monitoring the conditions that is worsening in the East Coast states of Kelantan and Terengganu, and Northern parts of the country,” said Proton chief executive officer Datuk Abdul Harith Abdullah.
“We feel that the discount offered earlier may not help much in the current situation. Therefore, we have decided to provide a substantial discount for replacement parts at 30% less and labour cost will not be charged to Proton customers affected by the flood. We advice that you send your Proton car for repair at the nearest Proton authorised service center,” he added.
The programme which will run until March 15, 2015 also includes free inspection service, valuation of damages and towing assistance from the affected location to the selected Proton service centres.
In a statement, Proton also gave tips on how to manage a flood-affected car:
1.) Do not turn on your car engine.
2.) Do not use a remote control to open the car door. Instead, do this manually.
3.) Make sure to remove the negative terminal of the car battery to stop the flow of electricity in the car.
4.) All three measures above are intended to minimise damage to equipment, in particular to electrical and mechanical components of the vehicle.
5.) If these steps are taken, some equipment can still be saved.
6.) After turning off the car electricity, remove valuables from the car, lock the door manually and get the car towed to an authorised Proton Service Center.
“As a national car manufacturer, we are responsible to help flood victims as the cost of vehicle repairs from flooding requires a huge amount of money. Through this programme, we hope to ease their burden,” said Abdul Harith.
Proton owners can contact Proton Customer Care at 1800-888-398 for enquiries, assistance and towing service.
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